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Need Help? Contact Customer Support

So, you just purchased a sweet new (to you) ride at one of our used car centers in Virginia, but you have a couple questions. Don’t worry, our team would be happy to answer any question you have about your new vehicle, finance plan, trade-in, vehicle payoff and more — just shoot us an email! Looking for an immediate answer?

Contact Customer Support

Check out our list of FAQ our customers have below:

Vehicle Titling

You should receive the title to your new vehicle within a few weeks of the state notarizing the title transfer. At HoneyCar, we process all title paperwork in a timely manner after the sale to best ensure you receive your title as soon as possible. If there are any delays, reach out to our team via email or call the state title department.
Once your vehicle is paid off, the lender will send your title to the state to be notarized and transferred to your name. Within a few weeks of this happening, you should receive the title to your vehicle.
If you received temporary tags at the time of sale, you can expect to have permanent tags within a few weeks of purchase. If you are from out of state, you will have to register your vehicle with your state in order to receive permanent tags.

Vehicle Warranty Support

Yes, depending on the vehicle you purchased. If you purchased one of our exclusive HoneyCar Certified vehicles, you are covered by a limited 3-month/3,000-mile powertrain warranty. In addition to this limited warranty, each HoneyCar Certified vehicle comes with a host of benefits, including:
  • 160-point vehicle inspection
  • HoneyCar Quality Assured 3-day exchange policy
  • 3-month/3,000-mile Powertrain & A/C limited warranty
  • Roadside Assistance
  • Free Carfax report
  • Special APR finance rates available
  • 10,000 repair facilities nationwide
  • Eligible to upgrade to additional HoneyCar coverage
Any vehicle that is not HoneyCar Certified is sold “as-is” meaning you accept full responsibility for the vehicle in the condition it’s in and will NOT be backed by a warranty. However, you can purchase an extended service warranty at the time of the sale. For more information on our extended service warranties, send our team an email today!
If your cancelled extended service warranty is eligible for a prorated refund, you should receive it within 30 business days of cancellation. Still have questions about receiving your prorated refund? Send our team an email and we’d be happy to help!
With HoneyCar Certified, covered warranty repairs can be performed by any ASE certified mechanic across the United States. For more information, send our team an email.
If your cancelled GAP policy is eligible for a prorated refund, you should receive it within 30 business days of cancellation. Still have questions about receiving your prorated refund? Send our team an email and we’d be happy to help!
Yes, you can! If you would like to add GAP insurance or an extended service warranty to your new vehicle, speak with our finance team during your transaction or send our team an email today.
  • I sent a cancellation for extended service warranty, when will I get confirmation?
  • When will I get my check for the extended service warranty cancellation
  • GAP insurance cancellation

Vehicle Mechanical Issues

With HoneyCar Certified and our extended service plans, covered warranty repairs can be performed by any ASE certified mechanic across the United States. For more information, send our team an email.
With HoneyCar Certified and our extended service plans, covered warranty repairs can be performed by any ASE certified mechanic across the United States. To find an authorized service center, use your favorite search engine to find an ASE certified mechanic local to you or send our team an email today!
This information can be found in your extended warranty service contract or by sending our team an email today!
To get a copy of your vehicle service contract simply send our team an email or contact the warranty provider today!

Vehicle Finance information

Your old vehicle should be paid off within 7 to 10 business days of the sale.
Your first payment can be made online through your lender or via mail. For more information on where to send your first vehicle payment, send our team an email today!
Your first payment is typically due within 30 to 60 days of the initial purchase. For more information on when your first payment is due or how to submit payment, send us an email today!

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Our Reviews

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Google Jun 12, 2025

Dave was so personable and easy to work with! Can’t wait to drive my new car! And I’ve already recommended HoneyCar to someone!

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Google Jun 3, 2025

Quinton is amazing and makes things work, very friendly and makes things so easy. Jackson is also just as amazing, very nice, very friendly, would 100% recommend coming here!

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DealerRater May 31, 2025

Knowingly sells lemons. Check the carfax before buying. Seems like most of the junk they sell has been in accidents.

Read at DealerRater

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Google May 28, 2025

Carlie was Excellent, Friendly & Very Patient with me. I Appreciate Her And Jackson for all the fantastic work & making sure I left with a blessing. I’m Enjoying my New Hyundai & never been much happier. You guys are awesome!! Thank You Again!!

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Google May 27, 2025

Awesome service and very professional. Pleasure to work with.

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Google May 26, 2025

Anthony was easy to work with as a salesman. Jackson is a great finance manager as well and was very helpful.

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Google May 25, 2025

Lionel was very helpful kept his word through out the entire process. The whole organization was very friendly and I would definitely recommend to others.

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Google May 25, 2025

David Was Awesome!

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Google May 24, 2025

Mike was absolutely phenomenal! He worked really hard and diligently to help me find the right vehicle for me! Him and all the staff were so very nice and helpful! They are also very patient. I honestly would rate them 1 million stars if I could! Please go and visit them for your next vehicle purchase! I promise you will not be disappointed!! Remember to ask for Mike!! 🙂

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Google May 21, 2025

Hucks and Jackson top

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HoneyCar - Charlottesville
(434) 288-1497
HoneyCar - Tampa
(540)-773-1248
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HoneyCar - Winchester
(540) 773-1248

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