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Contact Customer Support

So, you just purchased a sweet new (to you) ride at one of our used car centers in Virginia, but you have a couple questions. Don’t worry, our team would be happy to answer any question you have about your new vehicle, finance plan, trade-in, vehicle payoff and more — just shoot us an email! Looking for an immediate answer?

Contact Customer Support

Check out our list of FAQ our customers have below:

Vehicle Titling

You should receive the title to your new vehicle within a few weeks of the state notarizing the title transfer. At HoneyCar, we process all title paperwork in a timely manner after the sale to best ensure you receive your title as soon as possible. If there are any delays, reach out to our team via email or call the state title department.
Once your vehicle is paid off, the lender will send your title to the state to be notarized and transferred to your name. Within a few weeks of this happening, you should receive the title to your vehicle.
If you received temporary tags at the time of sale, you can expect to have permanent tags within a few weeks of purchase. If you are from out of state, you will have to register your vehicle with your state in order to receive permanent tags.

Vehicle Warranty Support

Yes, depending on the vehicle you purchased. If you purchased one of our exclusive HoneyCar Certified vehicles, you are covered by a limited 3-month/3,000-mile powertrain warranty. In addition to this limited warranty, each HoneyCar Certified vehicle comes with a host of benefits, including:
  • 160-point vehicle inspection
  • 3-month/3,000-mile Powertrain & A/C limited warranty
  • Roadside Assistance
  • Free Carfax report
  • Special APR finance rates available
  • 10,000 repair facilities nationwide
  • Eligible to upgrade to additional HoneyCar coverage
Any vehicle that is not HoneyCar Certified is sold “as-is” meaning you accept full responsibility for the vehicle in the condition it’s in and will NOT be backed by a warranty. However, you can purchase an extended service warranty at the time of the sale. For more information on our extended service warranties, send our team an email today!
If your cancelled extended service warranty is eligible for a prorated refund, you should receive it within 30 business days of cancellation. Still have questions about receiving your prorated refund? Send our team an email and we’d be happy to help!
With HoneyCar Certified, covered warranty repairs can be performed by any ASE certified mechanic across the United States. For more information, send our team an email.
If your cancelled GAP policy is eligible for a prorated refund, you should receive it within 30 business days of cancellation. Still have questions about receiving your prorated refund? Send our team an email and we’d be happy to help!
Yes, you can! If you would like to add GAP insurance or an extended service warranty to your new vehicle, speak with our finance team during your transaction or send our team an email today.
  • I sent a cancellation for extended service warranty, when will I get confirmation?
  • When will I get my check for the extended service warranty cancellation
  • GAP insurance cancellation

Vehicle Mechanical Issues

With HoneyCar Certified and our extended service plans, covered warranty repairs can be performed by any ASE certified mechanic across the United States. For more information, send our team an email.
With HoneyCar Certified and our extended service plans, covered warranty repairs can be performed by any ASE certified mechanic across the United States. To find an authorized service center, use your favorite search engine to find an ASE certified mechanic local to you or send our team an email today!
This information can be found in your extended warranty service contract or by sending our team an email today!
To get a copy of your vehicle service contract simply send our team an email or contact the warranty provider today!

Vehicle Finance information

Your old vehicle should be paid off within 7 to 10 business days of the sale.
Your first payment can be made online through your lender or via mail. For more information on where to send your first vehicle payment, send our team an email today!
Your first payment is typically due within 30 to 60 days of the initial purchase. For more information on when your first payment is due or how to submit payment, send us an email today!

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Our Reviews

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DealerRater May 15, 2026

I bought a ram limited last October and had an excellent experience while working with Terry, he is great. The experience has been down hill since then, I paid over 3k for an extended warranty that I still haven’t received any info on. I have reached out to the warranty company and they have never heard of me or my truck. I’ve called a few times and spoke to Sawyer, very frustrating. If I wanted all those stories I would have subscribed to readers digest. I live in NJ or I’d stop by and show some love. ... Read More

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DealerRater - May 15, 2026

I bought a ram limited last October and had an excellent experience while working with Terry, he is great. The experience has been down hill since then, I paid over 3k for an extended warranty that I still haven’t received any info on. I have reached out to the warranty company and they have never heard of me or my truck. I’ve called a few times and spoke to Sawyer, very frustrating. If I wanted all those stories I would have subscribed to readers digest. I live in NJ or I’d stop by and show some love. God bless Terry, it’s a shame the rest of the team isn’t up to his level. I’d definitely work with Terry again, Al Marter

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DealerRater Mar 9, 2026

Very fair dealership and easy to work with. Gary Jenkins was our sales guy and was willing to do whatever it took. Would work with him again.

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DealerRater Feb 28, 2026

David Pitts got my fiance and I the best deal and most amazing: vehicle the 2022 Hyundai Tucson limited thank you so much y'all are the Best

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DealerRater Feb 10, 2026

Jen is amazing to deal with! I will recommend her any day of the week!

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DealerRater Jan 9, 2026

Purchased a F250 from Terry, at the Winchester location. He was very professional and patient; being in sales myself, I was impressed with his attention to detail and sense of urgency. All of the employees were patient with me, it was a great experience. I would definitely recommend them.

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DealerRater Jan 6, 2026

Was very happy with our experience. Terry and everyone was so nice. We left the dealership with our new jeep. Definitely recommend this dealership to everyone.

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DealerRater Dec 31, 2025

Charlottesville location AMAZING! Every person we encountered was the best. Walked out so satisfied. At 58..I've never received this top notch level service after purchasing numerous vehicles. Went with 1 thing in mind and came out with something way better!

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DealerRater Dec 9, 2025

We just purchased a Volvo from HoneyCar Charlottesville and had the pleasure of working with Shaina. She was very helpful, attentive, and friendly, and we highly recommend her.

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DealerRater Nov 25, 2025

Terry was great. He anwser all my qyestion and put up with my attitude. If you go to HoneyCar ask for Terry.

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DealerRater Nov 2, 2025

I recently sold my car through MyHoneycar Winchester. Dullah and Jennifer were available and communicated promptly with me over email and through text messages. They both have excellent customer service. The process of selling my car ran so smoothly.

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HoneyCar - Roanoke
(540) 585-4411

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(540) 773-1248

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